Returns & Refund Policy

Last updated: June 2026

All Sales Are Final

LumaWorld operates on a no-refund, no-return policy. Due to the nature of our products and our direct-from-supplier fulfillment model, we do not accept returns, exchanges, or refunds once an order has been placed.

1. No Refunds

We do not issue refunds for any reason, including but not limited to:

• Change of mind or buyer's remorse
• Incorrect product selected (wrong color, size, or variant)
• Compatibility issues with your setup
• Shipping delays caused by the carrier

2. No Exchanges

We do not offer exchanges. If you ordered the wrong color or variant, you would need to place a new order for the correct item.

3. Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery with photos of the damage and your order number
• We will review your case and may offer a replacement at our discretion
• This is not guaranteed and is handled on a case-by-case basis

4. Cancellations

Orders cannot be cancelled once placed. Please verify all details before completing your purchase.

5. Chargebacks

If you initiate a chargeback with your bank or credit card company without contacting us first, we reserve the right to contest the chargeback and ban your account from future purchases.

6. Contact

If you have any questions before purchasing, contact us:
Email: lumaworldshop@gmail.com
Response time: Within 1 business day